Because custom pieces are made to order, they are non-returnable.
In order to return a non-customized item you must contact us within 14 days of receiving your order. The item must be in the original packaging with all tags attached and in “like new” condition”. If these requirements are not met, the request will be denied. If you return items that have been denied, the items will be returned to you at your cost. Once the returned product is received at our facility, a refund less the cost of original and return shipping will be issued within 10 days. Contact our Customer Support at email@example.com for return instructions.
Items that cannot be returned for refund are items that are: Customized, Personalized, Clearance, Final Sale, Warehouse Sale, Last Call etc. If an item is returned to us that is not authorized for return or refund, we will attempt to contact you up to three times. If we receive no response after 30 days, you will forfeit your right to have the item returned to you.
We reserve the right to reject/refuse the refund for items that do not fit these qualifications. The customer will pay to have the items shipped back to them if items are sent to us outside of the time frame and/or not approved for return.
Damaged or Defective Product
We will issue a replacement for damaged or defective items, all we ask is that the customer contacts us within 14 Days of receiving the order. If the product is out of stock, a refund of the merchandise and shipping will be given. All original packaging must be kept until you are notified otherwise.Contact our Customer Support at firstname.lastname@example.org for return instructions.
Incorrect Items Received
Occasionally we make mistakes and might ship the wrong items. In this case, contact Customer Support at email@example.com within 14 days of receiving your order. A paid return label will be emailed to you to ship the incorrect items back to us. If the item is out Of stock, a refund will be given, otherwise the correct item will be shipped to you upon receipt of the incorrect item to our warehouse.
Sales & Clearance Sales
All sale prices are subject to change without notice. Items listed as Clearance, Final Sale, Last Call, Warehouse Sale etc. are Final Sale. No returns, exchanges, refunds, or store credits will be offered for these products. No exceptions. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
* Free Shipping Over $150 is for qualifying online purchases only. Large and/or heavy items do not qualify for free shipping. Examples of these products include our ammo cans, larger cutting boards, etc. You will see a free shipping option in the cart if the item(s) qualify, when the pre-tax total is over $150. Please do not hesitate to reach out to us if you have questions about shipping, prior to placing your order.
We can ship to virtually any address in the United States of America. At this time, we are not shipping internationally.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are size and weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.